THE EDITOR, Sir:

I now curse the day my husband and I changed our Internet connection at home to Cable & Wireless ADS. I have not been able to connect to the Internet from Tuesday, September 5. I tried for two days non-stop to call its 1-888 number, just to hear, "All our circuits are busy at this time, please try again". I finally got through on Thursday, September 7 and made a report.

Up to Thursday, September 14, no "brilliant mind" at C & W can figure out what is wrong with my Internet connection. Each day when I call Technical Support, that is, when I eventually do get through (that is another case by itself), I get the same, "It's a problem on C & W side; we are working on it". When I asked if we will be refunded for the days that we did not have access, I was told, "You will be billed the usual amount; you will have to call back to have the rebate done". What crap! I hit the roof at that time and told the customer service rep. that a report is on your file; why can't the rebate be done before it comes on our bill as that will only infuriate me more!!!

I am, etc.,

DKLW

dklw@cwjamaica.com